Customer Support Specialist
- Pace Automation
- 10 Positions
- Pune
- 1 month ago
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Job Description
Tech Mahindra hiring for Domestic (Inbound Voice)
Contact- HR Mayuresh hidden_mobile hidden_mobile / Arya hidden_mobile / Rajeshwari hidden_mobile
(Call/WhatsApp)
NOTE: Interview process will be conducted at Sharda Center, Tech Mahindra between Friday &&
Saturday - Timing between 11:00am to 5:00pm
Work Location- Tech Mahindra Sharda Center Opp. to Persistent Systems Erandwane, Nal Stop,
Pune
Role & responsibilities
Resolving billing issues using query solving techniques and providing clear and concise information.
Answering questions about billing or services.
Manage Domestic inbound customer calls with a focus on providing exceptional service and resolving
inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.
Required profile
Only Graduates can apply for Domestic Inbound Voice Process
Freshers are accepted.
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-
Pay && Surcharges, Service charges and taxes)
Experience resolving customer issues in billing,
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric && Logical Thinking && Need to be Enough Spontaneous
Ensure Timely && Professional Responses to all Queries.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support SpecialistContact Details:
Company: Tech Mahindra Ltd.Location(s): Pune
Keyskills: voice process customer service customer support customer care inbound process
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Pace Automation
Founded in 1906, this company has grown into a global leader in technology and manufacturing, with a presence in over 70 countries and a workforce of approximately 100,000 employees. It serves a wide range of industries, including aerospace, building technologies, and safety solutions, generating ...
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