Team Lead (Kannada & Malayalam) _Walk in_chennai @ Hexaware Technologies

Job Description

Immediate openings for Team Lead

Role:

• Facilitate day to day Operations
• Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
• Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary
• Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.

Job Responsibilities:

• Managing Team Performance
• Effective monitoring of champions and providing instant feedback on productivity issues wherever required
• Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc.
• Support the management of other staff in the absence of immediate supervisor
• Should conduct analysis and drive initiatives to improve efficiency within team and CC overall

Criteria: :

• Graduates from any stream or Global Equivalent degree
• Minimum 2-year experience as a Team Leader in Telecom Vertical.
• Minimum of 5 year of work experience in Telecom program from premium contact centers.
• Candidate should be fluent to speak in Malayalam or Kannada Language

Week Off:
5 days working, 2 days rotational off

Note: Interested candidates can directly walk into the above address. Spoc Name: Nandhini (Kindly mention the spoc name in the resume)

Contact Number :7358342***

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