Student Relationship Executive
- Karmick Solutions
- 4 - 9 years
- Kolkata
- 3 months ago
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Job Description
Overview:
Karmick Institute, the first off-campus institute in Eastern India to collaborate with IIT Guwahati, is a pioneer in delivering quality IT training. We are now seeking an enthusiastic and goal-oriented Student Relationship Executive to join our dynamic team. If youre passionate about education and excel in student engagement, wed love to hear from you!
Key Responsibilities:
- Post Admission Support: Guiding Students through process and helping them with the module and class allotment
- Student Support: Respond to student queries, concerns, and complaints via phone, email, and chat.
- Grievance Resolution: Address academic and curriculum-related issues promptly and professionally.
- Feedback & Insights: Collect student feedback to help improve courses, training, and services.
- Review gathering: Guiding students to review institute in different social media and search
- Retention Management: Build positive student experiences to enhance engagement and reduce drop-outs and build strong relationship
- Information Delivery: Provide accurate and complete information about programs, admissions, and policies.
- Faculty Coordination: Co ordinate with Faculties about their upcoming as well as ongoing classes
- Database Maintenance: Update and manage student records and inquiry tracking systems.
- Outbound Engagement: Gather references from students and create and maintain a database.
- Collaboration: Coordinate with academic staff and departments to support student success.
- Relationship Management: Foster strong relationships with students as well as parents, and Co ordinate with them to engage them with our different events and seminars.
- Effective Communication: Exhibit strong interpersonal and communication skills for meaningful interactions.
Who Were Looking For:
- Graduate in any discipline
- Excellent verbal and written communication skills
- Proficient working experience in MS- Office and Google Workspace
- Strong problem-solving abilities and empathetic at the same time.
- Experience in student support for atleast 5+ years
- Ability to multitask and manage time efficiently
Benefits:
- Competitive salary with an attractive incentive structure.
- Opportunities for professional growth and development.
- A dynamic, collaborative, and inclusive work culture.
Join us at Karmick Institute, where innovation meets education, and together, we can build a brighter future!
Why Join Us?
- Impactful role in shaping future tech professionals.
- Opportunities for growth and continuous learning.
- Competitive salary and benefits package.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Teaching & TrainingRole Category: Administration & StaffRole: Administration & Staff - OtherEmployement Type: Full timeContact Details:
Company: Karmick SolutionsLocation(s): Kolkata
Keyskills: Student Engagement Administration Customer Service Coordination Relationship Building
Karmick Solutions
Karmick Solutions is an offshore outsourcing and CMM Level - 3 IT company with an experience of more than 25 years in web design and development. We have been able to provide the best of services to our clients across the globe owing to our years of experience in web development and our vertical m...
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