Manager, Professional Services Delivery
- Rackspace Technology
- 7 - 9 years
- Remote
- 3 months ago
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Job Description
- Leads a team of technical resources to deliver high value services for Rackspace customers for integration and continued support.
- This role will be responsible for managing human resources to support execution of professional services agreements.
- Works with professional services leadership to allocate work and position human resources in a manner that drives profitability and contract delivery in a timely manner.
Job Profile Summary
- Manages professional employees and/or team leads
- Has accountability for the performance and results of a team within own area of specialty
- Adapts functional area plans and priorities to address resource and operational challenges
- Decisions and problem solving are guided by processes, procedures and functional area plan; receives guidance from senior management
- Provides technical guidance to employees, colleagues and/or customers
- Careel Level Summary Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Develop and oversee implementation of effective services delivery strategies and solutions, cross-functional team engagement, and staff management.
- Recruit, hire, train, develop, motivate, and coach the Professional Services team. Develop strong, positive relationships with the Rackspace Sales, Marketing, Channel, Service Delivery and Operations Teams.
- Establish and implement performance measurements designed to track and report progress against the professional services strategy. Develop industry best practices, methodology, and consulting capabilities into a mature, enterprise-class service delivery model.
- Facilitate application of lessons learned and best practices across engagements to minimize risk and maximize value to the customer.
- Work with operational staff as it relates to initiatives that affect the Professional Services Teams.
- Interface with internal teams by working with new product initiatives to ensure completeness and relevance to customer requirements.
- Responsible for adhering to company security policies and procedure as directed.
- Lead complex technical consulting engagements end-to-end, including project planning, risk management, stakeholder management, and delivery of business outcomes while applying AWS best practices and frameworks.
- Maintain technical credibility through architecture reviews and technical oversight, ensuring solutions align with best practices and customer needs while effectively managing development teams.
- Develop and execute comprehensive product roadmaps and delivery plans including requirements, prioritization, resource allocation, milestone tracking, risk mitigation, and status reporting while ensuring quality and security standards are met.
- Enable customers to adopt AWS services through knowledge transfer, training, and implementation of best practices, acting as a trusted technical advisor throughout the engagement lifecycle.
- Drive operational excellence through established AWS frameworks (such as Cloud Adoption Framework and we'll-Architected Framework), while managing engagement financials and maintaining clear project documentation and communication channels.
Requirements
- High School Diploma or regional equivalent required
- Bachelors Degree required, preferably in field related to role. At the manager s discretion, additional relevant experience may substitute degree requirement.
- AWS Certifications Education / Qualification
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
- Basic knowledge of OS technologies for customer configuration: Windows, RedHat, CentOS, Ubuntu, etc
- Basic knowledge of more than one IaaS platform(s) - AWS (preferred), Azure, Google, VMWare
- Basic understanding of infrastructure automation tooling (terraform, cloud formation, etc)
- Basic knowledge of cloud services, methodologies, best practices, and tools Knowledge AI/Machine Learning
- Cloud Computing Cybersecurity DevOps Coding Skills Network/Systems Skills Skills
- 7 - 9 years of relevant work experience required No previous people management experience required
- Experience indirectly leading teams or guiding less experienced resources preferred
- Experience General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times.
- No special physical demands required. Domestic and International travel, 25- 50%. Physical Demands Travel The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
- It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Disclaimer
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Rackspace TechnologyLocation(s): Remote+ View Contact
Keyskills: VMware Cloud computing Redhat Automation Coding Consulting Machine learning Project planning Windows Risk management
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About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenge...
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