SCCM Administrator L2
- CGI
- 2 - 6 years
- Bengaluru
- 2 months ago
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Job Description
Role & responsibilities:
The role requires one to carry out the following tasks qualitatively.
- Is responsible for ensuring that software are fully deployed, implemented and functioning as per customer's requirement.
- To provide remote OS re-build support.
To perform patch deployment in workstation and servers
- To create batch files & scripts wherever possible.
To Perform application Deployment.
- To undertake Windows Administrator and Active directory tasks if required.
- To be able to perform a research on the upcoming technologies and implement on the project test lab to perform a pilot.
- To identify potential improvements allowing improved use of resources by automation or change or procedures and feed them to the Team Leader.
- To act as a point of contact for technical queries and share technical knowledge wherever possible, assist with technical training if required
- Is responsible for ensuring the quality of packages delivered are error-free and in sequence of new systems/platforms.
- Must also prepare standard instructions and Checklists for preparing & installation of packages.
- Should be customer centric.
- Providing a positive image of the company through your role being a point of contact with onshore team/customer.
- Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.
- Must proactively help team members in resolving issues while being open to share their knowledge.
- Should be able to design and carry out Alpha/Beta tests for packages before delivering to clients.
- To ensure that all is work carried out in accordance with ITIL Incident Management guidelines
- Should be able to follow the ticketing process according to the change request phases that are defined.
- Perform basic to complex troubleshooting for the SCCM deployments.
- Should be able to work on basic Antivirus activities.
- Ensure tickets assigned to the queue are accepted and worked on time
- Monitor 'open' Change tickets
- Ensure that your individual training record is kept up to date
- Ensure that proper technical guidance is provided to the members when required
- Gain adequate knowledge by perform research activities on the new and upcoming technologies
- update the knowledge base with the known issues that come across while troubleshooting
- Conduct periodical technical trainings for the team members in order to build the technical competencies within the team
Preferred candidate profile
Primary Skills: SCCM
Must have Skills: Patching, Deployment, Imaging
Experience: 2.8 - 5 Years
Notice Period: 30 Days
Location/ Shift: Bangalore/ Canada shift
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Administration - OtherEmployement Type: Full timeContact Details:
Company: CGILocation(s): Bengaluru+ View Contact
Keyskills: Imaging Development Patching SCCM
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