Database Reliability Engineer - I
- Rackspace Technology
- 1 - 4 years
- Noida, Gurugram
- 1 month ago
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Job Description
Role -Database Reliability Engineer-1
Shift - Rotational Shift ( 24X5)
Job Location - Gurgaon - Hybrid Mode
Expeirence - 1-4 yrs
Skills Required - ITIL/Ticket Handling with basic cloud or Dabatabase Knowledge
Job Profile Summary
Perform administration activities including monitoring, alerting, managing ITIL-based service management practices, ensuring alignment with business objectives, and driving continuous improvement in IT service delivery. Knowledge of database technology, backup and restore, security and access management, database maintenance. Understanding of Azure cloud operations.
Career Level Summary List
Understanding of the IT ticketing process, including identification, classification, prioritization, investigation, resolution, and closure
Strong written and verbal communication skills to effectively communicate with technical teams, users, and stakeholders.
Ability to remain calm and focused while managing critical incidents and meeting deadlines.
Contributing to ongoing process improvement efforts to enhance efficiency and effectiveness.
Knowledge of Database and Middleware technologies
Exposure to Azure Cloud fundamentals.
Key Responsibilities List
Create, maintain, and use Standard Operating Procedures (SOP s).
Ability to work in 24X7 rotational shifts
Implement structured handovers between shifts to preserve continuity.
Engage, Consult and Deliver based on interactive customer communications
Perform day to day operations like Backup and restore, Access management, Patching etc.
Plan and execute Database software upgrades, patches, and service packs
Database installation, configuration, operation and management
Understanding of High Availability and Disaster Recovery strategy and scenarios.
Monitor, Serve and Engage on requests related to Database Middleware (DBMW) services.
Understand and categorize requests into provisioning, migration, and cutover activities.
Engage with cross-functional teams to remove blockers and provide regular status updates to regional stakeholders.
Track metrics such as ticket response time, child ticket resolution time, and SLA adherence.
Report monthly performance summaries to stakeholders.
Skills List Recommended
Strong written and verbal communication skills for clear and concise communication with stakeholders and team members.
Understanding of Structured Query Language (SQL) and relational databases (e.g., MySQL, PostgreSQL, SQL Server) and/or NoSQL databases (e.g., MongoDB, Cassandra).
Familiarity with Linux and/or Windows operating systems, as database systems often run on these platforms.
Familiarity with common middleware technologies (e.g., Tomcat, IBM MQ, Kafka)
Understanding of ITIL frameworks including Change management, problem management, Incident management, Project management etc
Working effectively with teams and other stakeholders to resolve incidents.
Analysing data and information to understand the scope and impact of tickets.
Being able to handle unexpected situations and adjust to changing circumstances.
Determining the urgency and impact of tickets to prioritize them effectively.
Staying up to date with the latest technologies and best practices.
Good To Have
Knowledge of scripting languages like Python or Bash to automate tasks and monitoring tools like Datadog, Prometheus, Grafana, ELK stack.
ITIL certification
Any cloud certification
About Rackspace Technology
More on Rackspace Technology
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Rackspace TechnologyLocation(s): Noida, Gurugram+ View Contact
Keyskills: ITIL certified Tomcat Change management Linux Project management MySQL Windows Middleware SQL Python
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About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenge...
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