WordPress Support Specialist
- Brainstorm Force
- 1 - 4 years
- Kolkata
- 3 months ago
- Email to a friend
- Report this job
Job Description
We at Brainstorm Force are looking for a WordPress Support Specialist who is passionate about helping users, solving problems, and providing top-notch supportYoull be assisting customers with Astra and our other products, ensuring they have an amazing experience, This is a remote working opportunity, meaning you can work from anywhere in the world! Youll join a team of supportive and friendly people who believe in delivering exceptional customer experiences, We are renowned for our fantastic work culture and world-class products
As a product-based company, were seeking someone who enjoys troubleshooting, solving technical challenges, and ensuring customer satisfaction, Join Our Team and Enjoy Amazing Perks:
Remote work
Competitive pay
Paid time off
Parental leave
Allowances for setting up workspace
Excellent work-life balance
Career growth opportunities
What you will be doing:
Respond to support questions about the Astra theme and our other products, Answer questions in our help desk software HelpScout, Write detailed bug reports with replication steps for our developers to fix, Write new documentation and update existing articles as needed, Your support skills will make customers smile, feel understood, and ultimately youll resolve their issues in a timely, positive manner
Youll be making a difference to thousands of people a year through your knowledge and experience in WordPress, What are we looking for
Youre an empathic person
In general, people write in to support because they are frustrated; as a support person, its your job to understand what theyre saying, listen to their concerns, and address them with empathy, You want to make a difference
We have hundreds of customers write in to us on a daily basis
As part of the support team, youll be making a real difference to real people, Patient and understanding with customers
Someone who can make the technical non-technical
In support, its often the case where you need to explain a technical concept to someone who isnt technical at all; explaining this in a non-patronizing way, in easy to follow plain English isnt easy! But thats what we need, Who are you, and what do you bring
Empathy for customers, Passionate about providing excellent support, Fluent English (spelling and grammar), At least 1+ years of experience with WordPress, Understanding and ability to write custom CSS, Understand and the ability to write HTML, Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack, Polite and understanding, Self-starter
You dont have to be micromanaged, Troubleshooting experience, A curiosity to learn and grow, Bonus points for any of the following
Ability to write and understand PHP, Ability to write and read jQuery, Javascript, and any JS framework, WordPress plugin development experience, WordPress theme development experience, Previous remote working experience, Ready for an exciting journeyApply now and be part of our awesome team! We're excited to hear from you!
If you have any questions, just email us at jo*n@***
io
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Brainstorm ForceLocation(s): Kolkata+ View Contact
Keyskills: trello github css troubleshooting html javascriptasana
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in