Service Desk Engineer @ Wissen Infotech

Job Description

Interested can share your resume to aw********a@wi***********h.com

JOB Role: Service Desk Engineer

We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction.

Responsibilities:

• Being part of the team to address Incidents and Service Requests reported by users of 24/7 - 365 Days work environment.
• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets.
• Create/ update end-user guides, ServiceDesk Knowledge Base Articles, Work Instructions and SOPs.
• Making recommendations to optimize IT performance and to prevent future problems.
• Meeting the SLAs.

Required Skills:

• Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience).
• Excellent verbal and written communication skills with email etiquette and customer service skills.
• Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix.
• Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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