Siam Operations Support Siam Operations Support
- Zensar
- 6 - 11 years
- Pune
- 1 month ago
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Job Description
Service asset and configuration management :
Job Description
- Service Asset Manager/Configuration Manager/Configuration Analyst/Configuration administrator/Librarian
- CMS/Tools Administrator
The Service Asset Manager
The Service Asset Manager has the following responsibilities:
- Implements the service asset management policy and standards
- Evaluates existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness
- Agrees scope of the asset management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops asset management standards, asset management plans and procedures
- Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented
- Arranges recruitment and training of staff
- Manages the evaluation asset management tools
- Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB
- Provides reports, including management reports
The Configuration Manager
The Configuration Manager has the following responsibilities:
- Implements the configuration management policy and standards
- Evaluates existing configuration management systems
- Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops configuration management standards, configuration management plans and procedures
- Ensures that changes to the configuration management methods and processes are properly approved and communicated
- Arranges recruitment and training of staff
- Manages the evaluation of configuration management
- Manages the configuration management plan, principles and processes and their implementation
- A grees CIs to be uniquely identified with naming conventions
- Ensures that staff comply with identification standards
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS
- Provides reports, including management
The Configuration Analyst
The Configuration Analyst has the following responsibilities:
- Proposes and agrees with the Asset and Configuration Manager CIs to be uniquely identified with naming conventions; ensures that developers and configuration system users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Liaises with the configuration Administrator/Librarian on population of the CMS
- Manages asset and CMS, central libraries, common codes and data; ensures regular housekeeping of the asset and CMS
- Uses the CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorised
- Performs configuration audits to check that the physical IT inventory is consistent with the asset and CMS and initiates any necessary corrective action
- Creates and populates project libraries and CM system
- Maintains project status information and status accounting records and reports
The Configuration Administrator/Librarian
- The Configuration Administrator/Librarian is the custodian and guardian of all master copies of software, assets and documentation CIs registered with asset and configuration management. The major tasks of this role are to:
- Control the receipt, identification, storage, and withdrawal of all supported CIs
- Provide information on the status of CIs
- Number, record, store and distribute asset and configuration management issues
The CMS/Tools Administrator
The CMS/Tools Administrator has the following responsibilities:
- Evaluates asset and configuration management tools and recommends those that best meet the organisation s budget, resource, timescale and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows and report generation
- Monitors the performance and capacity of existing asset and configuration management systems and recommends improvement opportunities and undertakes standard housekeeping and fine tuning under change control
- Provides technical administration and support for the CMS, central libraries, tools common codes and data; undertakes regular technical housekeeping of the asset and CMS
- Ensures the integrity and operational performance of the CM systems
- Defines and controls the service configuration baselines in terms of core and support services, applications, information, service, technical, infrastructure ensuring that they meet the requirements established in the service design
- Reviews changes in the service configuration for compliance with standards, contractual and internal requirement s
- Manage enterprise wide compliance with all software license agreements and copyright law by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance
- Read and understand software licenses to ensure COMPANY is in compliance; take corrective action if necessary
- Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software
- Manage vendor compliance audits as required
- Develop software policies, processes and guideline to ensure compliance
- Work with all levels of COMPANY management to resolve compliancy issues
- Avoid excessive or unwarranted software usage
Software License Management:
- Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment.
- Ensure adequate number and usage of licenses by monitoring, analyzing and optimizing
- Work with Product Owners/Managers in negotiating license reductions/increases as necessary due to usage
- Ensure retention of all proof-of-license documentation
- Develop license templates/checklists, assess and participate in negotiating new software vendor license agreements, negotiate changes to existing agreements
- Evaluate and recommend options to reduce licensing costs
- Assist with the completion of Business Requirements, Business Cases, Project Charters and Proposals on new initiatives relative to licensing as required
- Liaise with Product Owners/Managers, Inventory Management and business representatives to ensure proper tracking of all software product deployed to ensure COMPANY has sufficient licenses.
- Assist IT management in establishing license and associated maintenance agreements consistent with COMPANYs current and planned usage, as well as industry practice
- Research, evaluate, recommend and implement methods, policies, processes, best practices, techniques, technologies and tools for software license management.
Manage Vendor Relationships:
Create, build and maintain open partnerships and relations with major software publishers to ensure maximum value for all agreements
- Subject Matter Expert in software licensing, compliance, software maintenance agreements and vendor licensing practices:
- Ensure and maintain expertise and advise Product Owners, Managers, IT Senior Management and other key stakeholders on license management methods, processes, best practices, technologies and tools
- Represent COMPANY with IT Asset Management professional associations and user groups
Skills/Experience:
- Desirable qualification in a technical discipline, demonstrating skills in the understanding, investigation, analysis and presentation of complex information.
- Relevant experience working within an Asset Management Department Managing hardware and Software Assets.
- Relevant experience in a support functions within a medium to large size of organization.
- Desirable to have experience with managing a CMDB
- Bachelors degree in Computer Science, Engineering or Management and 6 years related experience and/or training
- 6 years of additional relevant experience may be substituted for education
- ITIL Foundations Certification mandatory and intermediate certification on Service Transition will be preferred
Service asset and configuration management :
Job Description
- Service Asset Manager/Configuration Manager/Configuration Analyst/Configuration administrator/Librarian
- CMS/Tools Administrator
The Service Asset Manager
The Service Asset Manager has the following responsibilities:
- Implements the service asset management policy and standards
- Evaluates existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness
- Agrees scope of the asset management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops asset management standards, asset management plans and procedures
- Ensures that the asset management methods and processes are properly approved and communicated to staff before being implemented
- Arranges recruitment and training of staff
- Manages the evaluation asset management tools
- Agrees assets to be uniquely identified with naming conventions; ensures that staff comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the asset DB; manages the asset DB, central libraries and tools; ensures regular housekeeping of the asset DB
- Provides reports, including management reports
The Configuration Manager
The Configuration Manager has the following responsibilities:
- Implements the configuration management policy and standards
- Evaluates existing configuration management systems
- Agrees scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded
- Develops configuration management standards, configuration management plans and procedures
- Ensures that changes to the configuration management methods and processes are properly approved and communicated
- Arranges recruitment and training of staff
- Manages the evaluation of configuration management
- Manages the configuration management plan, principles and processes and their implementation
- A grees CIs to be uniquely identified with naming conventions
- Ensures that staff comply with identification standards
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions
- Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS
- Provides reports, including management
The Configuration Analyst
The Configuration Analyst has the following responsibilities:
- Proposes and agrees with the Asset and Configuration Manager CIs to be uniquely identified with naming conventions; ensures that developers and configuration system users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates
- Liaises with the configuration Administrator/Librarian on population of the CMS
- Manages asset and CMS, central libraries, common codes and data; ensures regular housekeeping of the asset and CMS
- Uses the CMS to facilitate impact assessment for RFCs and to ensure that implemented changes are as authorised
- Performs configuration audits to check that the physical IT inventory is consistent with the asset and CMS and initiates any necessary corrective action
- Creates and populates project libraries and CM system
- Maintains project status information and status accounting records and reports
The Configuration Administrator/Librarian
- The Configuration Administrator/Librarian is the custodian and guardian of all master copies of software, assets and documentation CIs registered with asset and configuration management. The major tasks of this role are to:
- Control the receipt, identification, storage, and withdrawal of all supported CIs
- Provide information on the status of CIs
- Number, record, store and distribute asset and configuration management issues
The CMS/Tools Administrator
The CMS/Tools Administrator has the following responsibilities:
- Evaluates asset and configuration management tools and recommends those that best meet the organisation s budget, resource, timescale and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows and report generation
- Monitors the performance and capacity of existing asset and configuration management systems and recommends improvement opportunities and undertakes standard housekeeping and fine tuning under change control
- Provides technical administration and support for the CMS, central libraries, tools common codes and data; undertakes regular technical housekeeping of the asset and CMS
- Ensures the integrity and operational performance of the CM systems
- Defines and controls the service configuration baselines in terms of core and support services, applications, information, service, technical, infrastructure ensuring that they meet the requirements established in the service design
- Reviews changes in the service configuration for compliance with standards, contractual and internal requirement s
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Pune+ View Contact
Keyskills: Housekeeping Change management Management systems Configuration management Problem management Asset management Operations Monitoring Recruitment Logistics
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