Customer Support Associate Voice OR Email and Chat Process
- Tech Mahindra
- 0 - 2 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
FOR VOICE PROCESS
Job description:
Role &Typical duties & responsibilities:
- Handling the calls with good communication skills professionally. Can speak fluently in English, Bengali, Hindi, Gujarati, Marathi, Assamese languages.
- Languages required: (English+ Bengali or Hindi or Marathi or Gujarati or Assamese or Kannada)
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
- Employment Type: Permanent.
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
- Working days: 6 with 1 day rotational off.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.
Preferred candidate profile
Required skills and qualifications:
- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
IMPORTANT NOTE TO APPLY:
IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY
- Share your Resume to Sree Lakshmi HR - GS*******5@te*********a.com
Contact @ 7207285***
FOR CHAT PROCESS
GREETINGS FROM TECH MAHINDRA
Minimum 1 Year work experience in email and chat is mandatory
JOB DESCRIPTION:
- ON Role: Customer Support Associate - Calls and Email support.
- Nature of Job: Resolving the queries of the customer via calls, Email and Chat.
- Qualification: Any Arts and Science and Engineering graduates can apply.
- Should have good communication in Hindi and English.
- Should have basic knowledge about Customer Support roles and responsibilities.
- Fixed Day shift and Two days Rotational week off.
- Work Location: Electronic City Phase 2, Bangalore.
- Experience: Min 12 months to 2 years.
- UG: Any Graduate PG: Any Postgraduate.
IMPORTANT NOTE TO APPLY:
IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY
- Share your Resume SACHIN HR - SS*******5@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Bengaluru
Keyskills: Bengali English Marathi Hindi Voice Process Blended Process Gujarati Kannada Semi Voice Email Process Domestic Process Chat Process
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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