Accounts Payable Accounts Payable @ Zensar

Order Management Specialist will be responsible for processing and managing customer orders, ensuring accuracy, timeliness, and customer satisfaction. The candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering high-quality service to our customers.

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1- Process incoming customer orders and ecommerce orders accurately and efficiently using order management systems.
2- Review orders for completeness, accuracy, and compliance with company policies and procedures.
3- Communicate order status, shipment details, and delivery updates to customers in a timely manner.
4- Resolve order discrepancies, pricing issues, and delivery delays in collaboration with relevant team.
5- Maintain accurate records of customer orders, transactions, and Ecommerce orders.
6- Respond promptly to customer inquiries and provide exceptional service and support.
7- Identify opportunities for process improvements and efficiencies in order management workflows.
8- Adhere to established service level agreements (SLAs) and performance metrics for Electronic order and Ecommerce order processing and fulfillment.
9- Responsible for end to end Order processing and releasing holds.

10- Excellent communication (Written and Verbal)

Order Management Specialist will be responsible for processing and managing customer orders, ensuring accuracy, timeliness, and customer satisfaction. The candidate will have strong organizational skills, excellent communication abilities, and a commitment to delivering high-quality service to our customers.

-
1- Process incoming customer orders and ecommerce orders accurately and efficiently using order management systems.
2- Review orders for completeness, accuracy, and compliance with company policies and procedures.
3- Communicate order status, shipment details, and delivery updates to customers in a timely manner.
4- Resolve order discrepancies, pricing issues, and delivery delays in collaboration with relevant team.
5- Maintain accurate records of customer orders, transactions, and Ecommerce orders.
6- Respond promptly to customer inquiries and provide exceptional service and support.
7- Identify opportunities for process improvements and efficiencies in order management workflows.
8- Adhere to established service level agreements (SLAs) and performance metrics for Electronic order and Ecommerce order processing and fulfillment.
9- Responsible for end to end Order processing and releasing holds.

10- Excellent communication (Written and Verbal)