Recruitment of Technical Support
- Stringee
- 2 - 7 years
- Mumbai
- 2 months ago
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Job Description
1. Job Description and Responsibilities:
- Support customers with technical issues such as account configuration, software setup, and device/software installation, and collaborate with departments to deliver the best customer experience.
- Guide customers in integrating Stringee's API/SDK into supported systems. Act as the primary point of contact for receiving and addressing customer feedback on technical issues, ensuring timely and transparent communication about ongoing resolutions.
- Work closely with customers and internal teams (Sales and Product) to troubleshoot issues, manage customer expectations, and deliver optimal solutions.
- Identify, replicate, and troubleshoot technical issues, especially VoIP services, focusing on SIP and RTP protocols to ensure effective communication solutions.
- Propose solutions to internal teams to enhance customer experience and address practical usage issues.
- Prepare instructional materials and technical documentation as required.
Requirements:
Education: Bachelor's degree in Information Technology, Telecommunications, or a related field.
System & Server Administration, Monitoring
- Demonstrate a minimum of 2 years' experience in IT system administration.
- Possess solid hands-on experience with Linux server administration (e.g., Debian, Ubuntu, RHEL).
- Manage database systems effectively, particularly MySQL and MongoDB.
- Utilize Linux command-line tools (ping, tracert, telnet, network diagnostics) for system operations, including file management and port verification.
- Apply DevOps practices and work with containerization technologies (Docker) and orchestration platforms (Kubernetes) is a strong plus.
- Implement system monitoring and alerting solutions, with experience in Prometheus and Grafana considered advantageous.
Network & Security
- Manage network infrastructure including firewall, switch, and storage devices.
- Demonstrate in-depth understanding of networking protocols and standards: TCP/IP, HTTP/2, HTTP/3, DNS, UDP, SSH.
- Apply basic knowledge of VoIP technologies, specifically SIP trunking and related protocols; ability to troubleshoot VoIP issues is a plus.
API Integration & Testing
- Work with RESTful APIs, understanding HTTP methods, authentication mechanisms, and API response structures.
- Conduct API testing using Postman or similar tools.
Skills:
- Customer-oriented mindset
- Strong problem-solving abilities.
- Strong communication skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Fluently in Hindi and proficient in English.
Remuneration package:
- Income: 6-8 Lacs PA
- Performance Bonuses: Based on work performance, including annual and holiday bonuses...
- Advancement Opportunities: Positions such as Team Leader, Manager and more.
- Work Environment: A young, dynamic, and creative environment that supports employee development.
- Professional Training: Continuous professional skills improvement training.
- Learning Opportunities: Exposure to new technology and innovation.
- Employee Engagement: Participate in hangouts, picnics, vacations, and other team activities.
Working Conditions:
- Working hours: Full-time. Working hours are from 9:30 AM to 6:30 PM, with a 1-hour lunch break from 1:30 PM to 2:30 PM. Work one Saturday each month on the first week.
- Location: Mumbai, in-office.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: StringeeLocation(s): Mumbai
Keyskills: API Ubuntu Debian FTP Https API Testing Api Management DNS Api Integration Api Design And Development HTTP RHEL
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