Director of Operations @ ModMed Technologies

ModMed is looking for a Director of Operations to spearhead our efforts in our positive & growing Hyderabad office. In this position, you will be a key leader for our operations in India, overseeing both direct employees and vendors. You will focus on optimizing performance and ensuring seamless daily operations. You will manage and negotiate key vendor relationships, real estate, and facilities while aligning with our global teams to support headcount plans and strategic goals. Your role will also involve overseeing budgets, ensuring compliance with regulations, and playing a critical part in risk management and business continuity. If you have a strategic mindset, substantial operational experience, and a passion for driving growth and scale, this may be the opportunity for you. Join us in our mission to modernize medicine .

• Provide strategic and tactical operational oversight of the site to ensure efficient operations
• Manage a team both directly and indirectly in the administration and support of site facilities.

• Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement
• Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making.
• Provide regular performance metrics updates to the local India Leadership Team

• Negotiate, manage and oversee relationships with Contractors, Key Suppliers and Vendors.

• Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast
• Facility Management: Direct management of Office Managers, transportation services and on-site catering
• Facility Management: Manage relationships with real estate landlord, vendors, contractors etc for lease management and any managed service we engage with
• Facility Management: Budget oversight - manage budget for site operations, ensuring cost controls are in place

• Regulatory Compliance - In coordination with corporate functions (Legal, Compliance, Finance, People), ensure the site adheres to both local regulations in India and US laws where applicable.
• Lead local Emergency Response and Business Continuity
• Risk Management: Help mitigate potential risks (financial, operational, legal, and reputational) associated with operations in India, legal and reputational) associated with operations in India

• Manage the GCCs budget, ensuring financial objectives are met.

• Manage the procurement process for all India-specific procurements

• masters in Business Management
• Over 15 years of experience leading operations of software development organizations with 1000+ employees
• Deep ties with the local Hyderabad tech community, academia, vendors, and government ecosystem
• Extensive Experience working with the Leadership Team of reputed US Software Development Organizations
• Experience with the US Health Tech space would be an added advantage.
• Fluency in English, Telugu and Hindi

• Strategic Thinking
• Operational Excellence
• Leadership and People Management
• Financial Acumen
• Stakeholder Management
• Compliance and Risk Management
• Cultural Sensitivity