Technical Lead/Sr. Eng. - Client Services @ Thales

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Technical Lead/Sr. Eng. - Client Services

Thales
7 - 12 years
Noida, Gurugram
1 month ago
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Job Description

Location: Noida Berger Tower, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Key Areas of Responsibility

Answer customer questions and troubleshoot/resolve customer issues with complex technical products and/or Services over the telephone or via electronic communications in the areas of system configurations/setup, product functionality, service health and bugs / enhancements / upgrades / maintenance

Advise customers, work to diagnose customer issues with Thales SM products and/or services and interpret logs plus error messages as well. Interrogate/probe and understand the customer environment where the products/service are being used

Recommend solutions and workarounds to known problems and advise customers on how to apply the solution or workaround

Provide guidance and support on how to use SM products with 3rd party solutions and supported integration.

Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language

We are looking for someone with 7+ years of industry experience working in a technical support role, Account Management, providing in-depth troubleshooting and diagnostics to the issue reported by customers.

Developing and/or debugging customers application code and samples. Testing product preview builds and supporting Sales/Pre-Sales per requirement

To do this job, you must have proficiency in programming skills (C/C++, Java or Net), working knowledge of DBMS with SQL, clarity on OS layers, and Networking. Troubleshooting skills for complex OS (Windows is a must, and MAC/Linux will be an advantage)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Thales
Location(s): Noida, Gurugram

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Keyskills: C++ Linux Aerospace Debugging Presales Account management DBMS Technical support SQL Identity management

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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