Job Description
posted onPosted 11 Days Agojob requisition id25005092
Infrastructure Engineering Advisor (Network Engineer - Operation and ReliabilitySection 1Job TitleClearly state the positions title to convey the role and level of responsibility.
Section 2Position OverviewProvide a concise summary of the position, its purpose, and its importance within the company.
Position OverviewThis role helps support the operation and performance of Cigna's enterprise network this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
Section 3ResponsibilitiesClearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.
ResponsibilitiesPerform initial investigation and triage for all tickets/issues for all areas in the network infrastructureComplete all service now tickets in the queuesPerform upgrades and refreshes as needed within the environmentAble to resolve vulnerabilities when notified of items with a vulnerabilityAble to provide audit information as requestedProvide technical support on incident calls as neededAccurately log and document all information in the network infrastructurePerform investigation and triage for alerts and eventsTroubleshoot complex/multitier issues within the network infrastructurePerform escalation of incidents to higher tier support groups, vendors, and other support staffPerform monitoring and event management support for the entire network infrastructureAccurately log and document all changes/incidents in Service Now ticketing systemIdentify opportunities for improvement in the monitoring and event management tools and processesProvide planning and vendor oversight for network change activityReport key performance metrics to managementSection 4QualificationsSpecify the skills, experience, and education required for the role. Differentiate between the must-haves and nice-to-haves.
Required skillsList the specific skills required for the job, including technical, leadership skills, and any industry-specific skills.
Required ExperienceClearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience.
Desired ExperienceList any nice-to-have experience, including industry experience, exposure to specific technologies, certifications, etc.
QualificationsRequired Skills:Strong written and verbal communication skills with the ability to interact with all levels of the organization.Strong interpersonal skills.Strong time and project management skills.Familiarity with the following technologies Cisco networking (SDWAN, LAN, WLAN)Familiarity with network troubleshooting tools/technologies Wireshark, tcpdump, SNMP, syslog, NetFlow.Required Experience & Education:11-13 years of experience in NetworkingProven experience with support and operations of large-scale enterprise networksCollege degree (Bachelor) in related technical/business areas or equivalent work experience.Industry certifications such as CCNA and CCNP.Desired Experience:?Experience with Cisco ACIExperience with F5 load balancersExperience with Palo Alto, Fortinet, and Cisco ASA firewallsExperience with Zscaler, Palo Alto Prisma Access, and Cisco Secure AccessExperience with Python and other scripting toolsAbility to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situationsHighly self-motivated and directedStrong organizational skillsKeen attention to detailStrong customer service orientation Location & Hours of Work(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)
About Evernorth Health ServicesJob Classification
Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Switching / Router Engineering
Employement Type: Full time
Contact Details:
Company: Cigna
Location(s): Hyderabad
Keyskills:
customer service orientation
networking
wireshark
cisco asa
project management
switching
eigrp
tcpdump
bgp
snmp
syslog
f5
routing
netflow
lan
mpls
cisco
python
cisco networking
ospf
sdwan
asa firewall
servicenow
zscaler
fortinet
cisco aci
ccna
