Principal Business Systems Analyst
- Akamai
- 10 - 15 years
- Remote
- 2 months ago
- Email to a friend
- Report this job
Job Description
- Defining and executing the strategic vision to evolve our customer community into a digital engagement platform.
- Collaborating with Knowledge Base, Customer Voice, Project Managers, and Customer Success to align community with organizational goals.
- Driving enhancements in case, project, and success management within the community to boost customer engagement.
- Using data and customer insights to refine the digital services strategy and enhance user engagement.
- Managing the evolution of community features by integrating AI, chatbots, and self-service tools for seamless engagement.
- Leading cross-team projects, managing timelines, resources, and stakeholder communication to ensure successful program delivery
- Bring 10+ years of experience in business systems analysis, focusing on digital transformation and customer platforms.
- Demonstrate ability to define and manage product roadmaps and lead large-scale digital initiatives from vision through execution.
- Have good understanding of customer engagement strategies, including case management, project management, and success management.
- Demonstrate exceptional communication skills, with experience in stakeholder management and driving cross-functional collaboration.
- Have expertise in Salesforce Experience Cloud administration or other CRM tools.
- Utilize expertise in data analysis and tools like Google Analytics, Tableau, Salesforce, and JIRA to optimize performance.
- Have experience with AI/ML integrations, chatbots, and digital self-service solutions
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics ConsultantEmployement Type: Full timeContact Details:
Company: AkamaiLocation(s): Remote
Keyskills: Data analysis Google Analytics Project management Cloud Management Customer engagement Stakeholder management Principal CRM Salesforce
Similar positions
Akamai
Akamai is the edge. Our globally distributed intelligent edge platform surrounds everything, from the enterprise to the cloud, so our customers and their businesses can be fast, smart, and secure. We keep decisions, apps and experiences closer to users than anyone — and attacks and threats ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in