Application Support Engineer (Senior) @ Infogain

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Application Support Engineer (Senior)

Infogain
6 - 8 years
Bengaluru
26 days ago
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Job Description

Job Description:

Application Support : Monitor, troubleshoot, and resolve issues related to .NET applications in production environments.
Issue Diagnosis : Identify root causes of performance issues, errors, or failures in .NET-based systems and provide timely resolutions.
Collaboration : Work with development teams to reproduce and debug issues and assist in deploying patches or new releases.
Incident Management : Respond promptly to incidents and service requests, ensuring timely resolution and customer satisfaction.

L4 (Level 4) Support :

Primary role : Specialized, expert-level support. This level is typically composed of developers , engineers , or vendors who are responsible for solving the most complex or critical issues.
Examples of tasks : Resolving highly specialized or custom issues that cannot be fixed by L3, code-level debugging, or integration problems that require development knowledge. L4 may also handle issues that are related to system design, architecture, or performance bottlenecks.
Skillset : Highly advanced technical expertise, often in development, architecture, or specific vendor products. L4 support may also collaborate with software vendors or developers to resolve issues

EXPERIENCE

6-8 Years

SKILLS

Primary Skill: Application Support Engineer
Sub Skill(s): Application Support Engineer
Additional Skill(s): ReactJS, .NET Core, GIT / GITHUB, MongoDB DBA, Application Engineer, Application Support Engineer

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Infogain
Location(s): Bengaluru

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Keyskills: SUB Application support github GIT Architecture Customer satisfaction Database administration Incident management System design MongoDB

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Infogain

A global digital engineering company delivering technology solutions that accelerate business outcomes. It specializes in cloud, data, AI, and experience-led transformation for enterprises across industries.

Application Support Engineer (Senior) @ Infogain

Home > DBA / Data warehousing