Business Systems Analyst @ Akamai

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Business Systems Analyst

Akamai
3 - 8 years
Remote
3 months ago
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Job Description

You will partner with IT to support the Experience Cloud Platform. Moreover, you will support digital strategy programs that enhance customer experience. Our collaborative, innovative culture fosters learning and empowers you to impact our business.

As a Business Systems Analyst, you will be responsible for:

Providing expert guidance on Salesforce Experience Cloud on projects and enhancements to the Akamai Customer Community
Collaborating with stakeholders in global services to understand and document business problems and needs
Collaborating within DSP to assess processes, align outcomes, and propose solutions based on industry best practices.
Conducting stakeholder interviews, defining requirements, analyzing stakeholders, and collaborating with IT to plan and execute solutions.
Developing and coordinating user acceptance testing, documentation, and training for business users.

To be successful in this role you will:

Have a Bachelors Degree
Bring 3+ years experience as an analyst or architect leading Salesforce implementations and global Experience Cloud projects.
Possess 3+ years of experience in scoping, documenting use cases, process flows, requirements, UAT, and change management.
Demonstrate excellent interpersonal and organizational skills with an ability to communicate effectively with all stakeholders.
Have experience working with the Salesforce Service Cloud Environment
Demonstrate expertise in Salesforce Platform, including configuring, customizing, and integrating with external systems.4o mini
Have experience working on multi-release projects following the Agile methodology

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Data Science & Analytics
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time

Contact Details:

Company: Akamai
Location(s): Remote

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Keyskills: Analyst Automation Change management Cloud digital strategy Agile methodology Customer experience User acceptance testing Salesforce

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Akamai

Akamai is the edge. Our globally distributed intelligent edge platform surrounds everything, from the enterprise to the cloud, so our customers and their businesses can be fast, smart, and secure. We keep decisions, apps and experiences closer to users than anyone â€” and attacks and threats ...

Business Systems Analyst @ Akamai

Home > Business Intelligence & Analytics