Account Manager
- Webengage
- 5 - 10 years
- Mumbai
- 3 months ago
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Job Description
- Develop and maintain strong relationships with existing clients, serving as their main point of contact and trusted advisor.
- Identify opportunities to increase revenue from existing customers through upselling and cross-selling WebEngage products and services.
- Ensure high levels of customer satisfaction and retention by understanding client goals, providing solutions, and addressing any issues or concerns.
- Develop an in-depth understanding of WebEngages products and services to effectively communicate their value to clients.
- Analyze client data and usage patterns to identify opportunities for improvement and growth.
- Educate clients on best practices and new features to maximize the value they receive from WebEngage.
- Prepare regular reports and updates for clients on their account performance and the impact of WebEngage solutions.
- Work closely with the sales and product teams to align customer needs with product development and sales strategies.
- Upto 5 years of experience in the Martech space managing key accounts
- Prior experience in the B2B sector is a requirement, while familiarity with SaaS is considered advantageous.
- Bachelors degree in a relevant field (Engineering, Marketing or Business).
- Proven track record of successfully managing and growing revenue from existing customers.
- Strong understanding of customer engagement, retention, and marketing automation.
- Excellent communication and interpersonal skills.
- Data-driven with the ability to analyze and interpret client data.
- Self-motivated and able to work independently.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
A highly inclusive work culture that promotes a relaxed, creative and productive environment.
Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers)
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Job Classification
Industry: Software ProductFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: WebengageLocation(s): Mumbai
Keyskills: Interpersonal skills Sales strategy Diversity and Inclusion Medical insurance Management Customer engagement Key account management field engineering marketing automation
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WebEngage was established with the objective of enabling businesses to create personalized experiences at a massive scale. Every journey begins with a small step. Ours started with the aim of making marketing more real! We help brands put the human element back in their campaigns to create user enga...
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