Key Accounts Manager @ Fynd

Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

Role Overview:

We are looking for a confident, enthusiastic, and results-driven Key Account Manager (KAM) to drive technology adoption at the brand level and ensure seamless implementation of our Transport Management System (TMS). You will play a critical role in managing high-value enterprise accounts, conducting training programs for store and operations teams, and collaborating with cross-functional teams to deliver tailored solutions.

What will you do at Fynd

Account Management Customer Success

• Manage and nurture a portfolio of high-value enterprise clients.
• Develop a customer-first approach, deeply understanding client pain points.
• Build strong relationships with key decision-makers to drive TMS adoption.

Technology Implementation Training

• Drive technology onboarding and training programs for store and operations teams.
• Develop in-depth expertise in the TMS platform to resolve team and client queries.
• Ensure the efficient rollout of TMS features and solutions across client accounts.

Collaboration Solution Delivery

• Work closely with Product Management and Tech teams to deliver customized solutions.
• Translate customer challenges into actionable solutions using TMS capabilities.
• Guide the internal team to troubleshoot, optimize, and improve the system.

Project Performance Management

• Manage projects effectively, ensuring timely execution within scope and budget.
• Ensure smooth integration of TMS with client systems via SQL and API-based solutions.
• Drive continuous improvements in team efficiency and customer satisfaction.

Some specific Requirements:

• 3+ years of experience in Key Account Management, Enterprise Client Handling, or Consulting.
• Experience in SaaS, logistics, supply chain, or transport management is a plus.
• Strong understanding of SQL and APIs for data-driven decision-making.
• Ability to build and maintain strong client relationships.
• Proven ability to plan, execute, and manage large-scale technology rollouts.
• Quick thinking to troubleshoot and offer innovative solutions.
• Exceptional interpersonal skills to train teams and drive adoption.

What do we offer

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!