Service Desk Representative @ Diebold

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Service Desk Representative

Diebold
2 - 4 years
Hyderabad
6 months ago
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Job Description

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Required Qualifications

Education or equivalent work experience required.

Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.

Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.

Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.

Addresses issues escalated from less experienced team members.

Proactively informs manager about potential problems and suggests improvement actions.

Reports on faulty master data.

Advises less experienced team members on process and other deviations.

Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.

Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.

Defines and recommends working practice and other process improvements.

Ensures that established KPIs are achieved.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Diebold
Location(s): Hyderabad

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Keyskills: Basic Helpdesk Service desk inbound customer service Representative Hardware

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Diebold

Diebold Nixdorf India Private Limited About Us: Diebold Nixdorf is the world leader in providing integrated self service solutions with expertise in providing superior security systems and services. Diebold Nixdorf was founded when Diebold Inc. merged with Germany's Wincor Nixdorf in 2016. Diebol...

Service Desk Representative @ Diebold

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