Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Field Service Technician @ Diebold

Home > After Sales Service & Repair

 Field Service Technician

Job Description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
  • Good written and verbal communication skills.
  • Drivers license and driving record that satisfies DNs fleet requirements.
  • Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
  • Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
  • Updates the dispatch function on all unforeseen issues.
  • Provides detailed briefings on all performed activities.
  • Proactively informs customers about status, progress and outcomes.
  • Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
  • Actively uses corporate tools and processes for knowledge sharing and information gathering.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: After Sales Service & Repair
Role: Service Engineer
Employement Type: Full time

Contact Details:

Company: Diebold
Location(s): Jamnagar

+ View Contactajax loader


Keyskills:   Training Service delivery Usage Diagnostics Process improvement Corporate Mechanical Hardware Troubleshooting Preventive maintenance

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ Not Disclosed

Similar positions

Global Service Desk Manager

  • IntouchCX
  • 12 - 17 years
  • Hyderabad
  • 5 days ago
₹ Not Disclosed

Global Service Desk Manager

  • IntouchCX
  • 12 - 17 years
  • Hyderabad
  • 5 days ago
₹ Not Disclosed

Principal Lead - IT Service Management Specialist

  • Ameriprise Financial
  • 10 - 15 years
  • Noida, Gurugram
  • 17 days ago
₹ Not Disclosed

Manager - HIM Services

  • CorroHealth
  • 12 - 17 years
  • Noida, Gurugram
  • 18 days ago
₹ Not Disclosed

Diebold

Diebold Nixdorf India Private Limited About Us: Diebold Nixdorf is the world leader in providing integrated self service solutions with expertise in providing superior security systems and services. Diebold Nixdorf was founded when Diebold Inc. merged with Germany's Wincor Nixdorf in 2016. Diebol...