Process Associate
- IGT Solutions
- 1 - 2 years
- Bengaluru
- 27 days ago
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Job Description
Profile Summary IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service
Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management
Education and Essential Experience: 6 months BPO or Travel experience Graduate / Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a chat environment
Interview Rounds:
- HR Round
- VNA Round
- Metll assessment
- Client Round
Key Enablers:
- Strong process orientation
- High energy, High Integrity & Work Ethics
- Strong interpersonal skills & ability to communicate effectively
- Strong problem solving skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Bengaluru
Keyskills: International Non Voice Chat Support Chat Process Email Support International Process Non Voice
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