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Executive / Sr. Executive @ Coforge

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 Executive / Sr. Executive

Job Description

Role & responsibilities

Monitors GDS refund queue, General invoicing, Invoice/Reporting adjustment, Credit notes,

delivery of invoices timely, Interaction with customers on Fresh desk queries, BSP/ARC reconciliation

Requirements and skills:

Two to four years of work experience as Travel consultant or Credit controller

Good knowledge of Refunds in GDS or Billing/Invoicing

Good MS Excel skills

English fluent (Written and oral)

Graduate with any discipline


Skills Required:

  1. Cryptic experience (manual) ability to write commands manually in Amadeus
  2. Good communication skills
  3. Knowledge of PNR creation steps
  4. Ability to read PNR
  5. How to open ticket images
  6. Good knowledge of refunds, cancellations, or reissuance

Additional Requirements:

  • Only male candidates
  • No graphic or automation experience required
  • Maximum CTC: 4.5 LPA

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Coforge
Location(s): Noida, Gurugram

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Keyskills:   Reservation PNR Refunds Amadeus GDS Cancellation Galileo International Ticketing

 Fraud Alert to job seekers!

₹ Not Disclosed

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Coforge

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those in...