Technical Support Manager
- Stellar Information
- 10 - 12 years
- Noida, Gurugram
- 2 months ago
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Job Description
- Manage a team of technical support executives
- Assist B2B customers regarding any variant of BitRaser software
- Responsible for handling the Technical Support queries of the existing key customers.
- Create and Execute SLA for response
- Ensure that escalated issues are resolved timely
- Work with R&D team to get bugs fixed on priority
- Benchmark and Achieve Customer Satisfaction NPS
- Conduct Team Training on regular basis to keep team up-to-date with newer technology and issues.
- Assisting prospects in evaluation of the software as and when required.
- Managing and handling closed accounts for efficient customer retention.
- Log issues in CRM.
- Maintain features and issue reports.
- A Total experience of 10 -12 years is required in handling B2B support.
- Out of the total experience, minimum 50% experience must be in International Software/Hardware Support.
- Technical Skills: Good knowledge of computer hardware, IT infrastructure, networking, cloud platforms, cybersecurity and API.
- Customer Handling Skills: Should have Empathy
- Good Communication Skills Written and Oral
- Team management skills: Should have handled a team and worked with different departments
- Good Communication
- Technical Skills
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Telecom - OtherEmployement Type: Full timeContact Details:
Company: Stellar InformationLocation(s): Noida, Gurugram
Keyskills: Computer science B2B Computer hardware Team management Networking Customer retention Customer handling Manager Technology Technical support CRM
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Stellar Information Technology Private Limited Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with c...
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