Guest Relation Executive - Ahmedabad @ NY Cinemas

Job Description

Key Responsibilities:

Team Leadership & Supervision:

Supervise, coach, and mentor the Guest Relations Executive (Sr. Amore) team.

Conduct daily briefings, assign tasks, and ensure optimal staff deployment per shift.

Monitor team performance and provide real-time feedback to uphold service standards.

Training & Development:

Train new team members on premium service protocols, product knowledge, and customer interaction.

Organize refresher sessions to reinforce service excellence and upselling techniques.

Ensure all staff follow grooming and behavioral standards at all times.

Operational Management:

Oversee day-to-day floor operations including seating, food & beverage service, and guest flow.

Ensure smooth coordination between F&B, box office, and housekeeping teams.

Address service bottlenecks and implement process improvements as needed.

Customer Experience:

Handle escalated guest concerns or complaints with professionalism and discretion.

Ensure a luxurious, seamless, and personalized cinema experience for all premium customers.

Encourage the team to proactively anticipate guest needs.

Quality Control & Reporting:

Conduct regular quality checks to ensure cleanliness, presentation, and service levels meet brand standards.

Track and report key performance metrics and shift summaries to management.

Assist in inventory control and ensure availability of premium amenities and F&B offerings.

Interested Candidates kindly connect us:

8655416***/ 8655986*** / 8655986***

va**********l@ny******s.com / re******r@ny******s.com / pr***********a@ny******s.com.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Guest Handling Team Handing Good Comm Skills Guest Relations