Intouch CX - RTA Supervisor (Team Lead)
- IntouchCX
- 1 - 5 years
- Hyderabad
- 27 days ago
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Job Description
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the worlds leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
Were searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. Were looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
As Real Time Analyst Supervisor, You Will
- Communicate data in a clear, concise manner to the RTA Team and Operations
- Evaluate large amounts of data
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Motivate the RTA team through relationship building and real-time coaching
- Develop solutions, strategies and action plans to improve business performance and client-partner success
- Use critical thinking to investigate and develop solutions to address ad hoc issues
As Real Time Analyst Supervisor, You Have
- Some post-secondary or completion of post-secondary schooling (preferred)
- 1-2 years experience in the contact center and/or customer service industry
- Minimum 1 year of experience in a supervisory role
- Advanced knowledge of MS Word and MS Excel
- The ability to use spreadsheet applications to maintain and develop operational reporting
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Adaptability to learn a variety of software programs
- Strong analytical and problem solving skills
- Interested and Eligible candidates, please share your CV at ab*****************m@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: WFM Team Handling wfm lead Workforce Management rta team lead Real Time Analysis Team Leading IEX RTA
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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