Symphony Business Analyst
- TELUS Digital
- 9 - 13 years
- Delhi, NCR
- 2 months ago
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Job Description
Hello Dear Candidate,
Greetings for the day
Please find the Company Profile and Job Description mentioned below.
Telus International Health Care Domain is in the business of helping organizations help their people because we believe that engaged
people are the driving force for society. Every day, the expertise of our employees is recognized as
essential to the financial security, health and productivity of our clients and their people.
We are always looking for talented professionals and strategic leaders who will listen and work together
with colleagues to form long-term relationships and to deliver integrated solutions that fit.
As we continue to grow, were presently engaging with exceptional candidates interested in growing our
global sales teams.
Url: https://www.telusinternational.com
Note: This role is Work From Home
This role will be for the late evening shift time (06:30 pm to 03:30 am)
The salary for this role will be a 20% to 30% hike on your current CTC not more than that & it depends upon your interview
Build a meaningful career
LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestl Canada - love to use.
Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.
Summary:
The Business Operations Analyst will be responsible for engaging stakeholders, creating requirements for business products or programs, making recommendations for business opportunities and process improvements, and facilitating change requirements for new or existing clients under the guidance of the Senior Manager of Operations Business Analysis.
Description:
Our solution is unique because of the diversity, drive, curiosity and creativity of each team member. Our work is a mix of product development and consulting we work closely with clients to understand their needs to implement the right product for them! You will work with talented and passionate professionals from across the globe who range from Business Stakeholders, Business Analysts, Developers, QA Specialists, Project Managers, Solution Designers, Agile Delivery Managers and Product Owners.
But brace yourself, were not a traditional shop in the past couple of years weve embarked on an Agile transformation; changing how we think about work, how we treat work, how we do the work and how we make decisions. Transformations tend to be a work-in-progress that progress through passion,try-and-error and persistence. Ours is no different. So, youre in the right place if you consider yourself a change agent or someone who likes to try new things that are meaningful. Join us - be part of the team
that will make a difference!
Responsibilities:
- Elicit business requirements for new products, programs and processes using
business analysis elicitation techniques such as requirements workshops,
business process analysis, use case creation, data analysis, etc.
Liaise with multiple business units, technology teams and support teams to
identify requirements, best practices, interdependencies and opportunities for
improvements
Translate requirements to User Stories and create other artifacts (process flow,
data model, use cases, etc.,) that provide clarity to the requirements.
Participate in the design of a high-level solutions and an estimating process.
Break development components into smaller functions that improve the user
experience, in collaboration with the systems product owner (PO).
Design the solution for the software product in keeping with the solution
architecture and technical roadmap.
Design intuitive solutions that add value for users. Work closely with the
development team to define functional specifications and the modifications
required to achieve objectives (including non-functional requirements).
Provide technical support and leadership in the event of incident escalation or
service interruptions, making sure incidents are resolved effectively.
Produce documentation for the user community (such as release notes).
Work with developers and QA specialists to ensure that the detailed design is
clearly understood and that developments are aligned with the design, to ensure
the delivery of quality products.
Facilitating product rollout and leading User Acceptance Testing (UAT) to ensure
delivery on value propositions
Critically evaluate business needs, strive for Data-Driven Decision Making
(DDDM) though strong analytical, leadership, and conflict management skills.
Support Operations initiatives, providing sound insight, and recommendations
Perform ad-hoc analysis using SQL and other tools as necessary and provide
support to special projects as needed
Understand the various business functions and the unique needs for information
Succeeding as an Operations Business Analyst, will require the
following core qualifications and skills :
Empathetic customer centricity: you obsess over customers and seek to
understand them to solve their problems
Individual Ownership: you take initiative to take on tasks as your own. You make
sure to see projects from start to finish
Growth Mindset: you fearlessly tackle new challenges, and view them as learning
opportunities
Bachelors degree in an appropriate discipline (computer science, business
administration or the equivalent)
Minimum of three years of relevant experience in business analysis
Highly effective communication skills both written and oral (ability to interact in
French is strong asset). Excellent ability to grasp and summarize information and
at explaining concepts
Dedicated and flexible team player with a high energy level and solid
organizational skills
Demonstrates a sense of urgency, resourcefulness, responsibility and
accountability
Exceptional analytical and problem-solving abilities
Ability to prioritize and manage the delivery of multiple tasks while maintaining
quality standards
Able to leverage new technologies and a willingness to learn new tools
Experience working in a collaborative agile environment
Quality assurance (testing) knowledge or background preferred.
CBAP certification or similar designation (CSM, PO, PMP) preferred
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the
process, we strive to elevate ours. We're always looking for talented professionals and
strategic leaders looking to make a difference in the lives of the people we serve. We
appreciate the interest of every applicant; however, we contact only those selected for
an interviews
- At LifeWorks, we are committed to putting our people first. Our priority is to optimize
the health and productivity of our people. In light of COVID-19, our company continues
to monitor the global situation and following local guidance in each of our communities
to ensure the health and wellbeing of our employees. Safety is our highest priority, and
while the goal is to ultimately return to the office, we are currently working remotely and
are connecting with candidates through virtual interviews, recruitment events, and
information sessions. We are excited to connect with you virtually, and look forward to
receiving your application.
Job Classification
Industry: Management ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: TELUS DigitalLocation(s): Delhi, NCR
Keyskills: Documentation UAT SQL Queries User Acceptance Testing Brd User Stories FRD
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