Assistant Manager - Customer Service Experience @ Mahindra Logistics

Job Description

Role & responsibilities :

• Supervise and support the cab booking team to ensure timely and accurate service delivery
• Allocate tasks and manage team schedules to handle peak hours efficiently
• Oversee the execution of bookings to ensure adherence to service-level agreements
• Maintain various booking trackers and vendor billing MIS and invoices
• Build and maintain strong relationships with corporate clients
• Identify and implement strategies to optimize cab booking processes and improve efficiency
• Ensure compliance with company policies, vehicle regulations, and safety standards

Preferred candidate profile :

• Excellent organizational and multitasking abilities
• Experience in team management, preferably in transportation or logistics operations
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Customer-focused mindset with a commitment to service excellence
• Analytical thinking and attention to detail
• Leadership and team-building skills

Perks and benefits

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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