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Crm Executive - Health Insurance/ Tpa Helpdesk @ Stenhouse Insurance

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 Crm Executive - Health Insurance/ Tpa Helpdesk

Job Description

CRM Executive / Health Insurance Claims Executive / TPA - Helpdesk / TPA - Executive / TPA - Senior Executive

  • Handling day-to-day servicing requirements of clients in a timely basis to ensure complete customer satisfaction
  • Effectively coordinating between client / insurers for any document collection / handover Effectively coordinating with the TPA for daily service requirements
  • Ensuring that all operational requirements / processes are met as per Company defined TAT
  • Communicating with internal & external stakeholders as needed based on business requirements
  • Accountable for deliverables pertaining to the areas assigned and responsible for results
  • Basic knowledge of insurance / insurance products (EB at the minimum)
  • Good communication skills
  • Good interpersonal skills
  • Proactive attitude for handling customer needs
  • Multi-tasking & prioritizing
  • Attention to detail
  • Time management
  • Willingness to learn
  • Minimum 1 year in handling client relations / Helpdesk Activity in TPA or Insurance Broking Company

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Account / Relationship Management - Non Voice
Employement Type: Full time

Contact Details:

Company: Stenhouse Insurance
Location(s): Chennai

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Keyskills:   CRM Client Support TPA Customer Relationship Management Client Servicing Helpdesk Operations

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Stenhouse Insurance

A Leading MNC Insurance Broking Company