Customer Service Associate @ Fiserv

Job Description

Job Title: Customer Service Associate

Location: Thane

What does a successful Customer Service Associate do at Fiserv?

Associate will handle incoming calls & manage UAE based clients merchants communication through email. Need to be flexible 24/7 support to merchants. Need to be flexible to support on festive days for skeleton staffing.

What will you do?

Would be handling incoming calls & revert to emails received from clients.

Support back-office activity whenever required.

What will you need to have?

Previous experience in the Card Payment industry customer support role will be preferred.

Proficiency in written and spoken English and Arabic language preferably for any UAE client.

Ability to multi-task, set priorities and manage time effectively.

Graduate in any stream.

What would be great to have?

Basic excel knowledge & Computer/Laptop proficiency

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Arabic Blended Process Customer Service Customer Support Solving Queries Email Process