General Manager Operations
- Universal Bus Services
- 4 - 6 years
- Hyderabad
- 25 days ago
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Job Description
We are seeking an experienced and proactive Operations Incharge to manage hub-level operations. This role involves end-to-end responsibility for fleet and crew management, ensuring daily operational efficiency, regulatory compliance, and superior customer satisfaction.
Key Responsibilities:
Fleet Scheduling & Utilization
- Plan and optimize daily bus deployments and route assignments for maximum asset utilization.
- Monitor on-time performance and respond swiftly to any operational disruptions
Crew Management
- Supervise, schedule, and guide drivers, bus captains, and housekeeping staff.
- Conduct regular training on safety protocols, customer service standards, and company policies.
Operational Excellence
- Implement and continuously improve SOPs for boarding, ticketing, en-route support, and incident management.
- Monitor key performance indicators (KPIs) such as load factor, turnaround time, and service quality, driving operational improvements.
Customer Experience & Service Quality
- Handle passenger feedback and complaints effectively and promptly.
- Work closely with customer support teams to enhance service delivery and maintain brand reputation.
Compliance & Safety
- Ensure full compliance with RTO regulations, insurance requirements, and internal safety guidelines.
- Organize regular audits, refresher trainings, and emergency drills.
Stakeholder Coordination
- Liaise with maintenance teams, ticketing partners, and aggregation platforms for seamless operational workflows.
- Provide daily performance reports and escalate critical issues to the Regional Operations Head.
Qualifications & Experience:
- Diploma or Bachelor's degree in any discipline.
- 46 years of experience in bus-fleet or transport operations management.
- Proficient in English, Hindi, and at least one regional language: Tamil, Telugu, or Kannada.
- Strong command of MS Office; experience with transport-management systems is an added advantage.
- Proven leadership, analytical thinking, and problem-solving skills.
Desirable Candidate Profile:
- Prior experience handling intercity or interstate bus operations.
- Strong understanding of RTO and transportation compliance standards.
- Experience in people management, team training, and scheduling.
- Ability to work under pressure and manage crisis situations effectively.
- Demonstrated ability to improve KPIs and implement operational efficiencies.
- A customer-first mindset with a track record of resolving passenger issues professionally.
Job Classification
Industry: AutomobileFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: FreshersContact Details:
Company: Universal Bus ServicesLocation(s): Hyderabad
Keyskills: Telugu tamil Kannada Bus Fleet Manager Operations Compliance Commercial Operations General Management Transport Operations Depot Manager Transport Operations Manager SOP Fleet Management General Manager Operations Management Passenger Service Manager
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Universal Bus Services
Universal Bus Services is a leading name in the realm of interstate travel, offering premium long-distance bus services across South India. As a flagship division of the Universal Group of Companies, we have set benchmarks in the industry with our unwavering focus on comfort, reliability, and innova...
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