Franchisee Onboarding Manager
- Genxhire
- 3 - 6 years
- Kolkata
- 3 months ago
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Job Description
Job Title: Franchisee Onboarding Manager
Location: Kolkata, India
Department: Franchise Development
Employment Type: Full-Time
Key Responsibilities:
- Franchisee Onboarding & Support
- Be the single point of contact for new franchisees in Kolkata from agreement signing to launch.
- Coordinate onboarding schedules, documentation, and training requirements.
- Ensure smooth handover from the sales team to operations.
- Training Coordination
- Organize and facilitate franchisee training programs (in-person and virtual).
- Work with internal teams (e.g., operations, marketing, HR) to ensure all content is up to date.
- Ensure franchisees understand brand standards, SOPs, and compliance requirements.
- Process Management
- Track and manage onboarding milestones using internal CRM/tools.
- Ensure timely completion of checklists, setup processes, and documentation.
- Monitor readiness for franchise launch and report risks/delays to management.
- Stakeholder Communication
- Liaise with cross-functional teams to ensure franchisee needs are met.
- Collect feedback from franchisees and contribute to process improvement.
- Post-Launch Follow-up
- Provide support in the first 30-60 days post-launch to ensure smooth operations.
- Conduct regular check-ins and address any teething issues.
Requirements:
- Bachelor's degree (preferred in Business, Management, or Operations).
- 3-5 years of experience in franchise operations, onboarding, or project coordination.
- Prior experience in wellness, healthcare, or F&B sectors is a plus.
- Excellent communication, interpersonal, and relationship-building skills.
- Organized, detail-oriented, and able to manage multiple onboarding processes simultaneously.
- Comfortable using tools like Excel, CRM systems, project management tools (Asana, Trello, etc.).
- Fluent in English, Hindi, and Bengali (preferred).
What We Offer:
- Opportunity to be part of a fast-growing wellness brand with purpose.
- Collaborative and positive work culture.
- Competitive salary and performance-based incentives.
- Growth and learning opportunities in a dynamic environment.
If interested share your updated CV via WhatsApp - 8655732***.
Job Classification
Industry: Medical Devices & EquipmentFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail & B2C Sales - OtherEmployement Type: Full timeContact Details:
Company: Genxhire Location(s): Kolkata+ View Contact
Keyskills: Franchise Franchisee Development Franchising Franchisee Acquisition
Fraud Alert to job seekers!
₹ -10 Lacs P.A
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