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Solution Support Engineer - Java, SQL @ SAP India

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 Solution Support Engineer - Java, SQL

Job Description

We help the world run better
What youll do
The Technical Support Engineer delivers an exceptional customer experience by:
  • Provide solutions to technical and functional issues impacting customers business processes and their ability to utilize SAP Ariba applications.
  • Enable customers to implement and operate their SAP solutions efficiently.
  • Collaborate closely with other SAP Lines of Business (LOBs), working on a swarming mode to ensure great customer service.
  • Perform the root cause analysis of reported incidents.
  • Participate in global projects around support processes, infrastructure requirements and quality assurance.
  • Provide consulting for customers on procedural issues and queries.
  • Adheres to Key Performance Indicators (KPIs), especially responsiveness Service Level Agreements (SLAs) and Productivity goals.
  • Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
  • Provide ongoing and timely communication to customers regarding the status of their incidents.
  • Provide weekend and evening shifts as scheduled when necessary.
  • Drive the creation of knowledge in the area of expertise and ensure to share the knowledge internally and externally, preventing future issues (e.g., WIKI content, Knowledge Base Articles, Guided Answers).
  • Demonstrate excellent customer focus and communication skills internally and externally.
  • Be self-motivated and team oriented with a can-do attitude.
What you bring
  • Degree in Information Technology/Computer Science or similar areas.
  • 3 to 7 years of experience in Support, Consulting, Software Development, IT, or Quality Assurance.
  • Hands-on experience on SQL
  • Possess knowledge about troubleshooting reported issues by gathering symptoms, narrowing down causes, and finding workarounds.
  • Reading Java and object-oriented programming (XML, IDOC, HTTP, SOAP UI and HTML)
  • Troubleshooting and debugging common web-browser issues
  • Fiddler and/or Soap UI applications
  • Ability to effectively handle difficult and challenging customer interactions.
  • Ability to manage multiple tasks and projects with changing priorities.
  • Outstanding communication skills, including the ability to speak and write fluently in English is a must. Proficiency in other languages is a plus.
  • Prior experience on SAP Ariba application (Preferred)
Meet your team
We are a team of Subject Matter Experts who are obsessed with delighting our customers at every turn. To achieve this daily, our team members must possess an unrivaled sense of autonomy, ownership and dedication to help each customer experience measurable Return On Investment.
Bring out your best

.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 426359 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 426359
Posted Date: May 20, 2025
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:

Job Classification

Industry: Software Product
Functional Area / Department: Data Science & Analytics
Role Category: Data Science & Machine Learning
Role: Data Science & Machine Learning - Other
Employement Type: Full time

Contact Details:

Company: SAP
Location(s): Bengaluru

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Keyskills:   Manager Quality Assurance XML Debugging Consulting HTML HTTP Troubleshooting Technical support Analytics SQL

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