About the Team:
ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.
APPLY HERE: https://p.hck.re/kj4y
What you can look forward to:
Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
Update and maintain knowledge base and service trees with known issues and guidelines
Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout
Your profile:
Communicative and customer-oriented & Team player, strong cooperation skills
Highly analytical, precise, eye for details & Planning and coordination skills
Experience with incident handling / problem resolution management & Experience with software and hardware development
Experience with ICT and electronics & Good English speaking and writing skills
Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage
Keyskills: Software Testing Automation Testing Incident Management Systems UI Testing Integration Regression Smoke
ZF Group (ZF Friedrichshafen AG), commonly known as ZF, is a German technology manufacturing company that supplies advanced mobility products and systems for passenger cars, commercial vehicles, and industrial technology. ZF was founded in 1915 and has evolved from a supplier specializing in avia...