Wipro is hiring For Premium UK Voice Process - Freshers are welcome
- Wipro
- 0 - 3 years
- Noida, Gurugram
- 2 months ago
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Job Description
Customer Service Representative for UK Process
We are looking for Voice Process - Inbound (International) who has prior experience in international UK voice process. Freshers are also welcome with good communication skills
Job Location: Gurgaon
5 Days Work from Office (One side transport)
Work Experience
0-36 months
Job Description:
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
Category
International customer service Voice
Working Conditions
Flexibility to work in 24*5 shifts (5 days working)
Education Skills
- Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience
- B.Tech And MBA Freshers are not Applicable
NOTE: Interested candidates can share their profile directly at ya*****************1@wi**o.com with subject line " Application for CSR - UK Voice Process"
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: WiproLocation(s): Noida, Gurugram
Keyskills: Voice Process Inbound Process Inbound Customer Service Inbound Calls Inbound Voice Process Communication Skills Bpo Voice Excellent Communication Skills International Voice Customers Service Fresher Hiring UK Process International Voice Process International BPO
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