Supply Chain Customer Manager
- Orange Business
- 3 - 7 years
- Mumbai
- 3 months ago
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Job Description
- Engage Customer Account and Project Teams early in the deployment stage to understand expectations
- Provide insights on correct engagement models and possible reasons for delays
- Identify and address potential issues in the ordering and deliveries
- Liaise between Customer Teams and internal process and operations teams to meet special requirement
- Provide dedicated support on customer escalations
- Subject Matter Expert in CPE procurement and delivery management
- Build strong interlock between major customer account, project teams and SC operations
- Translate customer needs in operational requirement for effective execution by service providers & / or OEMs
- Consult Customer Account and Project team from ordering to delivery to run phase
- Drive Customer specific CI projects for cost reductions and optimization
- Escalation, Exception and Problem Management for customer specific issues
- Stakeholder collaboration and alignment, Team leadership, development & evolution
- Coach and Guide to Major Customer Management team
- Customer Orientation
- Supply Chain Domain Knowledge at international Level
- Continuous Improvement, Problem Solving
- Coping up with pressure situations
- Stakeholder Management
- Project Management
- Analytical Skills
- Strong Communication Skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai
Keyskills: Procurement Supply chain Leadership development Project management Problem management Subject Matter Expert delivery operations Continuous improvement Stakeholder management Operations
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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