Management Trainee - Operations @ Croma - A Tata Enterprise
- Croma
- 0 - 2 years
- Kolkata
- 3 months ago
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Job Description
Role & responsibilities:
- Locations: Bangalore, Tamil Nadu, Hyderabad, Telangana, Kolkata, Bihar, Chhattisgarh
- To achieve the revenue and profit targets -P&L for the store.
- To monitor and control expenses through efficient store operations.
- To control shrinkage. Handle internal & external audits of the store.
- Implement plans to maximize sales while controlling expenses within the budget.
- To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service.
- To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.
- To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly.
- To monitor sales figures vis--vis forecast and interpret trends to facilitate planning
- Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.
- To monitor trade-in products, its inventory management and controlling its logistics and disposal.
- To optimize age of inventory and ensure stock turns.
- To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.
- To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
- Constantly innovating methodologies to improve customer footfalls and conversion ratio.
- Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
- Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.
- Ensuring that the staff presentation is in line with company preferred standards
- Managing and motivating the store team to increase sales and ensure efficiency.
- To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
- Leading the sales team to provide excellent service through greater product knowledge.
- To ensure timely review and feedback takes place for all store employees.
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: InternshipContact Details:
Company: CromaLocation(s): Kolkata+ View Contact
Keyskills: Store Operations Inventory Management Pnl Management Retail Operations Sales Management Competitor Analysis Customer Service Store Audit Customer Management
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