Service Desk Specialist
- Druva Inc.
- 4 - 9 years
- Pune
- 3 months ago
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Job Description
- 4+ years of experience in Service Desk or Similar customer facing role with Product Company preferred.
- Excellent phone etiquette with outstanding written and verbal communication skills.
- Proficient with MS Office is added advantage.
- Experience with Software licensing
- Experience with Order-to-Cash process will be an added advantage.
- Exposure to AWS cloud/backup & storage technologies will be an added advantage.
- Ability to multi-task efficiently.
- Ability to adhere to well defined processes.
- Experience with finding output through running scripts from various databases will be an added advantage.
- Familiarity with tools like Salesforce & Google Workspace applications will be added advantage.
- Generate & deliver appropriate product license to Druva prospects, channels & customers.
- Troubleshoot & resolve customer issues related to licensing.
- Liaison with global Sales & Finance teams to resolve customer entitlement issues.
- Create POC server instances on AWS cloud by following documented processes.
- Participate in process design & improvement measures.
- Assist in the retention of support contracts by offering superior customer support experience.
- Participate in customer experience improvement programs.
- Responsible for providing Service Desk coverage during assigned hours in a 24 X 5 working environment.
- Identify gaps and suggesting improvements or possible solutions.
- Working on proactive support queries and should be spontaneous notifying customers within defined SLAs
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Druva Inc.Location(s): Pune
Keyskills: Process design O2C HP data protector Service desk Cloud Customer support MS Office Licensing Operations Salesforce
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