BMC TSOM Administrator
- Miraki Tech
- 9 - 14 years
- Hyderabad
- 2 months ago
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Job Description
Job Summary:
We are looking for a seasoned L3 BMC TrueSight Operations Management (TSOM) Engineer with 10+ years of experience in enterprise monitoring solutions. The ideal candidate will be responsible for advanced support, configuration, integration, and optimization of BMC TSOM in a large-scale IT environment.
Key Responsibilities:
- Act as the L3 escalation point for all BMC TSOM-related issues.
- Provide expert-level support for BMC TrueSight Infrastructure Management (TSIM), Presentation Server, and App Visibility Manager.
- Design, configure, and maintain monitoring policies, thresholds, and event correlation rules.
- Perform root cause analysis (RCA) and long-term resolution of monitoring issues.
- Integrate TSOM with ITSM tools (such as BMC Remedy or ServiceNow) for seamless ticketing and incident workflows.
- Customize dashboards, reports, and visualizations to meet business and operational needs.
- Optimize performance and reduce alert noise through effective rule and policy tuning.
- Automate monitoring and event management processes through scripting and custom development.
- Lead or participate in major incident investigations, change management, and planned maintenance.
- Mentor junior team members and deliver technical documentation and training.
Required Skills:
- 10+ years of hands-on experience with BMC TrueSight Operations Management.
- Proficiency in TSIM, TrueSight Presentation Server, App Visibility, and ProactiveNet.
- Expertise in monitoring policy management, event correlation, and synthetic transaction monitoring.
- Strong understanding of SNMP, log monitoring, and integration with third-party systems.
- Scripting knowledge in Shell, PowerShell, or Python for automation and configuration.
- Solid knowledge of networking, server, storage, and application monitoring across hybrid environments.
- Experience integrating with BMC Remedy, ServiceNow, or similar ITSM tools.
- Familiarity with Windows, Linux, and virtual/cloud environments (AWS, Azure, VMware).
Preferred Qualifications:
- BMC Certified Administrator in TrueSight Operations Management.
- Exposure to AIOps platforms and transitioning to BMC Helix.
- ITIL v3/v4 Foundation certification.
- Experience in performance tuning and capacity planning.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Miraki TechLocation(s): Hyderabad
Keyskills: Administrator Bmc Truesight Truesight Bmc Helix BMC TSOM Admin
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