Email Specialist
- Codelattice Digital
- 1 - 4 years
- Kozhikode
- 4 months ago
- Email to a friend
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Job Description
Job Description
As a Email Specialist, you will play a pivotal role in mail support providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving.
Role and Responsibilities - Provide Technical Support: Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner. Troubleshoot technical problems and provide solutions to customers, escalating issues as needed to senior support staff.
- Issue Resolution: Diagnose and resolve mail issues.
- Customer Communication: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues. Maintain a high level of professionalism and empathy in all customer interactions.
- Documentation: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles. Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers.
- Collaboration: Collaborate with cross-functional teams. Provide feedback on product improvements and contribute to the continuous improvement of support processes.
- Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support. Participate in training sessions and workshops to enhance technical skills and knowledge.
- Bachelors degree in Computer Science, IT or related field preferred.
- Strong problem-solving skills and ability to troubleshoot technical issues independently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Familiarity with operating systems (e.g., Windows, macOS, Linux), networking principles, and software applications.
- Proficiency in using help desk software and remote support tools.
- Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Codelattice DigitalLocation(s): Kozhikode+ View Contact
Keyskills: Computer science Networking Linux Issue resolution Windows Training and Development Troubleshooting Continuous improvement Remote support Technical support
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