Process Associate - Chandigarh,Mohali
- Kabalikrut Group
- 0 - 5 years
- Mohali, Chandigarh
- 5 years ago
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Job Description
Ability to handle inbound customer sales and service telephonecalls.- Ability to work in a fast-paced, multi-skill work environment.
- Ability to process continual workload for extended periods in assigned area.
- Ability to provide a consistently high level of quality customer service.
- Ability to process customer sales orders.
- Ability to maximize sales opportunities by offering customer upsells
- Timeliness and ability to adhere to assigned schedule segments.
- Ability to meet and sustain minimum performance, attendance, and behavioral standards.
- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
- Ability to remain current with new customer sales and service procedures.
- Ability to work flexible hours / overtime as required (including weekends).
- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).
- Respond to customer inquiries through inbound email contact from current and prospective customers. Knowledge, Skills and Abilities:
- Graduate or Non-Graduate with very good English speaking skills
- Minimum of 25 words per minute typing speed
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar and legible handwriting
- PC Skills Prior experience with computers and/or data entry
- Composure Ability to work in high paced environment and competently service customers
- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours
- Customer Focus Oriented to serving the customer
- Ability to work independently as well as being a team player
- Multi-task oriented
- Sales Skills Prior experience preferred
- Problem Solving Skills
- Positive attitude
Contact details :0172-4782649/ 8264812***/ 8968368***/6239734***
Perks and Benefits
21500 + Commission on sales + Over Time +provident Fund +gratuity +leave encashmentJob Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: KabalikrutgroupLocation(s): Mohali, ChandigarhWebsite: http://www.kabalikrutgroup.in/+ View Contact
Keyskills: Outbound Customer Service Sales Inbound
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₹ 2,75,000 - 3,75,000 P.A
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