Technical Support Engineer
- AIT Global
- 3 - 6 years
- Kolkata
- 1 year ago
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Job Description
- We are seeking a highly motivated and experienced Technical Support Engineer to join our team
- The candidate should have excellent written and verbal communication skills, problem-solving skills, and be self-motivated to provide exceptional customer support efficiently
- The candidate should hold a degree in Computer Science/Information Technology or a related field, with a minimum of 3-5 years of experience as an application/product support engineer
- Provide technical support for Java and browser-based web applications.
- Troubleshoot issues related to OS (Windows and Linux), batch and shell commands, REST APIs, DBMS
- (MS SQL Server, Oracle, MySQL), and web/application servers (WebSphere, Apache, Tomcat, JBoss, etc.)
- Work in a 24 7 rotational shift environment and provide support on weekends.
- Use JIRA and Salesforce ticketing tools to log and track customer issues and resolution progress.
- Understand and analyze error logs to identify and resolve issues.
- Provide exceptional customer support efficiently.
- Work collaboratively with cross-functional teams to resolve customer issues.
- Excellent written and verbal communication skills.
- Excellent problem-solving skills.
- A degree in Computer Science / Information Technology or a related field.
- A minimum of 3-5 years of experience as application/product support.
- Excellent OS skills both Windows and Linux.
- Sound knowledge of batch and shell commands.
- Experience in troubleshooting Java and browser-based web applications.
- Sound knowledge of REST APIs.
- Sound working knowledge with any DBMS (MS SQL Server, Oracle, MySQL).
- Familiarity with configuration of web/application servers (WebSphere, Apache, Tomcat, JBoss, etc.).
- Strong desire to provide exceptional customer support efficiently.
- Must be able to work from the office and work in rotational shifts.
- Must be quick in troubleshooting and understand error logs.
- Ability to work in a 24 7 rotational shift environment.
- Quick in troubleshooting and resolving technical issues.
- Knowledge of JIRA and Salesforce Ticketing Tools.
Preferred Skills: The following skills are not required but would be considered an advantage:
- Experience in ETL technologies.
- Programming/scripting language experience (e.g. .sh/.bat, Java, JavaScript).
- Experience working with Control-M batch tools.
- Exposure to virtualization using Citrix.
- Previous experience within Banking and Financial Services domain. We offer good perks and benefits for working in 24 7 shifts, and weekend support is mandatory.
- The ideal candidate should be smart, dynamic, and quick in troubleshooting.
- If you meet the above requirements and are passionate about customer support, we would love to hear from you.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: AIT GlobalLocation(s): Kolkata
Keyskills: MS SQL Linux JBoss MySQL Javascript Windows Oracle Information technology Technical support Salesforce
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AIT Global
AIT Global India Pvt. Ltd. is one of the formidable IT Services Organization which is headquartered out of Matawan, New Jersey (USA). With almost a Decade and a Half Years of Happy Customers from different parts of the world for services ranging from Web Technologies, Mobile Technologies, Product De...
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