Shift Timings : 5pm-2am(Mon-Fri)
Qualification Criteria and Skills
Bachelor s degree in project management, Business Administration, Computer Science, or related field (Masters degree preferred).
Industry recognized relevant certifications - added advantage. Please call out when applying and interviewing.
Minimum of 2+ years of experience in project management, with overall experience of 6+ years.
Ability to quickly learn product functionality and SaaS ecosystem.
Ability to build relationships with Global stakeholders and work in a fast paced environment with moderate supervision.
Lead with empathy, nurture diversity and inclusion.
Preferred Skills
Experience working in B2B SaaS product companies.
Understand the purpose of various customer IT and business applications, processes, and user persona.
Consulting experience in industry, process, value engineering, technology domains (preferable but not limited to CRM, HCM, CLM, P&C).
What skills are we looking for?
We are seeking an experienced and highly skilled Project Manager to join our team. The ideal candidate will have a strong background in managing projects, overseeing project delivery, and effectively managing stakeholders. The role requires expertise in global consulting, working with cross-functional teams, and a deep understanding of Software Development Life Cycle (SDLC) processes.
Lead a team of Digital Adoption Specialists, mentor and guide them to achieve business goals and objectives of Global Consulting.
Coach and develop on consultative skills (industry and process) in the team, capture and share best practices.
Define, track, and measure the KPIs along with utilization, CSAT, adoption to evaluate effectiveness and impact.
Partner with internal and external stakeholders to set expectations, and handle escalations.
Define and optimize processes, drive knowledge management (use cases, and case studies).
Manage new hire onboarding and workload distribution.
Keep track of and provide regular updates to senior management on the business metrics, highlights and challenges.
