USMortgage -Team Lead
- Lussotech
- 5 - 10 years
- Pune
- 28 days ago
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- Report this job
Job Description
Job Title:USMortgage--Team Lead
Experience:5-10 years
Loaction:Pune
Ntice Perid:Immediate to 15 days
Job Summary
Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Essential Job Functions:
- Ensure the SLA's and KPI Targets as specified by the client are met consistently
- Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product
- Conduct huddle/ trainings for process changes / areas of improvement at defined intervals
- Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert
- Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels.
- Strong attention to detail and comprehension of various control reports
- Deliver on CSAT targets External/ Internal and ensure that customer engagement is always in Promoter zone
- Comply to all ISO & ISMS related protocols
- Preparing service quality plan including quality control, assurance & improvement for the agents to create comprehensive quality program for the process
- Maintain staffing requirements as specified from time to time
- Control attrition through employee engagement activities
- Leading and participating in projects;
- Ensuring alignment between Client and delivery team by regularly attending calibration/coaching excellence sessions
- Monitoring results and KPI data to drive performance and Team member behaviors including team goals
- Conduct periodic appraisals of team members
- Publish daily, weekly & Monthly reports
- Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc...) to ensure smooth functioning of the process.
- Identify portfolio risks resulting from the client's underlying business practices
Requirements:
This role requires a wide variety of strengths and capabilities, including:
- Should be graduate from recognized university
- Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review
- Prior team handling experience is a must
- Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
- Ability to work in a flexible and production-oriented environment
- Good interpersonal skills
- Good understanding of key back-office operations metrics
- Good analytical skill
- Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.)
- Good planning skills
- Good balance between people, process & clients
- Good client management & relationship building skills
- Ability to work in 24/7 process and mostly in US based shift pattern
- Open to Work from Office
If you are interested in this position share your resumes to
so******a@lu******h.com
8712034***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: LussotechLocation(s): Pune
Keyskills: Loan Origination conditions review Team Lead Income Calculation Pre Underwriting Team Management Credit Reporting Appraisal
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