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Helpdesk Representative - IM(ATM Monitoring) @ NCR Corporation

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 Helpdesk Representative - IM(ATM Monitoring)

Job Description

locationsMUMBAI, INDtime typeFull timeposted onPosted 13 Days Agojob requisition idR1147592.
  • Works directly with customers to resolves recurring or standard problems
  • Generates daily and weekly incident reporting
  • Reviews incident history to determine recurring faults
  • Allocates engineer appointment times for jobs requiring multiple resources on-site
  • Coordinate project start up activities
  • Updates work orders and provides status information
  • Assigns and distributes workload of CEs to meet SLAs across broader areas.
  • May responds to escalated calls
  • Participates in product set or customer base training
  • May implements remote fixes relying on guided search for diagnosis across multiple products
  • Allocates engineer appointment times for jobs requiring multiple resources on-site
  • Handles planning and installation schedule assignments across large geographic territoryOffers of employment are conditional upon passage of screening criteria applicable to the job.
  • Job Classification

    Industry: Software Product
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Back End Developer
    Employement Type: Full time

    Contact Details:

    Company: NCR Corporation
    Location(s): Mumbai

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    Keyskills:   orientation im helpdesk recruitment applicant tracking system financial institutions head hunting ats screening incident reporting requisition operational efficiency sourcing talent acquisition it recruitment technical recruitment atm

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    NCR Corporation

    NCR is the worlds leading enterprise provider of software, hardware and services for banks, retailers, restaurants, small business and telecom