Operations Analyst
- Codilar
- 0 - 2 years
- Kozhikode
- 3 months ago
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Job Description
- Ticket Management :
- Monitor and track tickets raised by internal teams and clients.
- Ensure timely resolution of tickets by coordinating with relevant stakeholders.
- Maintain accurate records of ticket status, resolutions, and escalations.
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- Reporting Data Analysis :
- Prepare daily, weekly, and monthly reports using Microsoft Excel (Pivot Tables, VLOOKUP, Formulas, etc.).
- Analyze operational data and generate insights to improve efficiency.
- Assist in creating dashboards for tracking key performance metrics.
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- Process Improvement :
- Identify bottlenecks in existing processes and suggest improvements.
- Work closely with internal teams to optimize workflows.
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- Documentation Communication :
- Maintain proper documentation of processes and report templates.
- Communicate effectively with cross-functional teams to ensure smooth operations.
- Education : Bachelors degree
- Technical Skills :
- Proficiency in Microsoft Excel (must-have: Pivot Tables, VLOOKUP, Macros would be a plus).
- Basic understanding of data visualization and reporting tools (Power BI, Google Sheets, or Tableau is a plus).
- Soft Skills :
- Strong analytical and problem-solving skills.
- Good communication skills (written and verbal).
- Ability to work independently and as part of a team.
- Attention to detail and ability to handle multiple tasks.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: CodilarLocation(s): Kozhikode+ View Contact
Keyskills: Data analysis Excel Process improvement VLOOKUP Analytical power bi data visualization Macros Operations Reporting tools
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