Help Desk Executive @ Softcell Technologies

Job Description

Designation: Helpdesk Executive
(This is an entry-level IT support role) Key Responsibilities:You will work on a ticketing tool, where user issues are logged and tracked.You need to have excellent communication skills to understand user problems and explain solutions clearly.The job requires you to be available for 24/7 shifts, which means rotational shifts including night support.A basic understanding of Windows operating systems is required to help with common user issues.Some knowledge of networking tools is needed to troubleshoot connectivity or server issues.You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed.Experience Required: 0 to 1 year perfect for freshers with some tech background or candidates with internships in IT support.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Communication Skills Windows OS Ticketing Tools Freshdesk IT Helpdesk NAGIOS MS Office Troubleshooting Networking tool