Product Manager - Workplace
- Black Box
- 5 - 10 years
- Kolkata
- 29 days ago
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Job Description
As a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics.
You will collaborate with customers, sales, delivery, and innovation teams to define IT-focused workplace solutions that ensure organizations are always connected, secure, and able to evolve rapidly. This role blends portfolio leadership, solution innovation, and client advisory services to create seamless and resilient technology environments.
This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications.
Key Responsibilities
Product Strategy & Solution Development
- Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization.
- Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery.
- Continuously assess market trends, client needs, and technology innovations to evolve the Workplace portfolio.
- Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings.
Go-to-Market Enablement & Business Growth
- Support sales teams with product positioning, sales collateral, solution briefs, and customer engagement tools.
- Create business cases, ROI models, and value realization frameworks to demonstrate workplace transformation impact.
- Lead IT modernization discovery workshops, platform assessments, and digital workplace strategy sessions.
- Build strategic alliances with cloud providers, UCaaS vendors, and AI operations platforms to strengthen solution ecosystems.
Client Engagement & Advisory Leadership
- Serve as a trusted advisor to clients on workplace IT modernization strategies, cloud migrations, communication platform upgrades, and operations automation.
- Guide customers through platform modernization journeys, Evergreen IT lifecycle planning, and UCaaS adoption.
- Drive client outcomes focused on resiliency, operational agility, security, and end-user experience improvement.
- Facilitate continuous improvement engagements using IT performance analytics and service intelligence.
Cross-Functional Collaboration & Solution Execution
- Partner with professional services, managed services, delivery, and presales teams to ensure successful Workplace solution execution.
- Develop delivery playbooks, accelerators, and operational templates to support implementation consistency.
- Support internal enablement initiatives to educate teams on the Workplace offerings and differentiated value.
Technology & Market Expertise
- Maintain deep expertise across cloud platforms (AWS, Azure, GCP), UCaaS technologies (Zoom, RingCentral, Webex Calling), and workplace automation (ServiceNow, Aisera, Moveworks).
- Stay current with emerging trends in AIOps, agentless support models, infrastructure as code (IaC), and AI-driven IT analytics.
- Act as a thought leader on how modern IT workplace services enhance employee experience and business agility.
Qualifications & Skills
Strategic & Business Acumen
- 5+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives.
- Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement.
- Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership.
Consultative & Collaboration Skills
- Exceptional client-facing advisory and communication skills.
- Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions.
- Strong cross-functional collaboration skills across sales, delivery, product, and alliance teams.
Technology Proficiency
- Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice).
- Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera).
- Familiarity with AIOps, predictive analytics, and infrastructure modernization best practices.
Certifications & Education
- Bachelor's degree in Technology, Business, or related field; MBA or equivalent a plus.
- Certifications in AWS, Azure, ServiceNow, ITIL, or UCaaS solutions preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - OtherEmployement Type: Full timeContact Details:
Company: Blackbox AnalyticsLocation(s): Kolkata+ View Contact
Keyskills: IT services Automation Managed services Operational excellence IT strategy GCP Cloud Strategic alliances Customer engagement WebEx
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