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Delivery Lead- Digital HR @ Trackmind Solutions

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 Delivery Lead- Digital HR

Job Description

Role & responsibilities


Manage a global team of outsourced partners to support the ongoing operational management of the digital HR landscape, incident management and change management, including, but not limited to, SuccessFactors, PeopleDoc, ATOSS:

  • Incident & problem management:
  • Manage a support function that responds to incidents
  • Drive a problem management culture that identifies root causes for incidents and eliminates recurring incidents
  • Monitor key measurable SLA on incident turnaround time and ensure delivery of service to business
  • Business change management & project management:
  • Manage change management procedures from business engagement to impact analysis, user testing and act as gatekeeper for deploying changes to production environments
  • Drive a culture of proactive engagement with users to preemptively identify business pain points and opportunities for process improvements
  • Collaborate and support business digital stakeholders to articulate, challenge, and refine and understand business requirements to design technical solutions for HR that meet those needs; translate these requirements into actionable user stories and product specifications
  • Leverage their expertise in digital HR to provide guidance to cross-functional teams including digital, HR, and data analytics to enhance digital HR solutions
  • Act as a functional matter expert for digital HR projects and manage escalations in daily operations and projects
  • Guide and mentor others, and inspire to pursue a joint agend

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: Trackmind Solutions
Location(s): Hyderabad

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Keyskills:   Sap Success Factor HR Successfactors Project Management JIRA

 Fraud Alert to job seekers!

₹ -5 Lacs P.A

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Trackmind Solutions

IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries.